Refund Policy

We want you to be completely satisfied with your purchase from Ink Base Co. If something isn't right, we're here to help. Please read the following carefully so you understand what is and isn't eligible for a return.

We accept returns within 14 days of the delivery date. To be eligible, items must be:

• Unused and unopened
• In their original packaging
• Free from signs of use or damage caused by the customer

The following items cannot be returned regardless of condition:

• Opened needles or cartridges
• Opened ink or ink caps
• Opened gloves or dental bibs
• Antibacterial products that have been opened
• Any product showing signs of use
• Sale or discounted items

To initiate a return, follow these steps:

1. Contact us through our Contact page within 14 days of receiving your order
2. Include your order number and reason for the return
3. We will respond within 2 business days with return instructions
4. Ship the item back using a tracked service — return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or card provider may take additional time to process and post the refund to your account.

If you received a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you — including return shipping.

We do not offer direct exchanges at this time. If you need a different item, please return the original (if eligible) and place a new order.

If you have not received your refund within 10 business days of our approval, please first check with your bank. Processing times vary by institution. If the issue persists, contact us through our Contact page and we will investigate.